The drama continues.....
On 8/19 I received a text from the service rep that the parts are in and to make an appointment. I made an appointment for today (9/10). Drive my happy self over there, I told them why I was there and to look at a warranty item (rear AC wouldn't shut off) and do an oil change. Told me they need it overnight, I told them I was told they only need it for the day, hence why I brought it in 20 days later. Dude offers a rental. I asked the rep to confirm the parts are in. While I was standing there he called the parts department, they confirmed the parts are in. Relieved, I took the rental home.
Got a call in the afternoon that one of the parts is missing. What do you mean "missing"? They offered to come pick up the car or keep the rental, I opted for my LC back. When I arrived, the cashier couldn't find my paperwork, waited around for like 10 minutes. Finally she talks to a rep who is with a customer and informs her to release the car. They give me my keys. I ask them to leave the rental where it is so I can move over two car seats. I ask to speak to a service rep about what part is missing, she directs me to the service manager on hand. I talk to him. I dropped the sequence of events and asked why was I told the parts were in when they weren't. He looks into it, asks who told me the parts are in. I handed him my phone, he reads through the covo and looks up the number that texted me. He calls over the rep from my 8/4 appointment, asks him you texted Mr. Fatsocells his parts are in? Manager asks him did you check the parts are in? He said I received an email and called Mr Fatsocells. Rep from 8/4 walks away. Manager apologized for the shit show. Comped my oli change, and offered to pick up the LC from my residence once the parts are in.
I asked not to bring my LC to the door since I needed to swap car seats from the rental back into my car. I go to where the rental was parked, mind you, I asked the cashier to leave the rental where it is parked so i can remove the two car seats, the rental is not there. WTF. No I have to go back in, track a rental person down, she said they will bring the rental to the door and to drive my LC to the door. I spoke to manager on my way out again (not to complain but to kill time). I start driving and I see the rental in thefar distance parked, and I see the two car seats in the back. I nod my head in disappointment. I park next to it. It was locked. So I called, told it's me the annoying customer who needs to get his car seats out of the rental. She said oh the rental is by the door, I was like I'm standing next to the rental in the back. She asked where exactly, told her the exact location. A few moments later, I see her walking towards me and she realized she had the wrong keys. She turns back, gets the right keys and unlocks from a distance. I swap car seats and left as fast as I could.
TL;DR
- Before you go in for your appointment, make sure all the parts are in!
- Attached screenshot with red arrow is the part that is "missing"
- Hope your dealers are more competent than mine
