Now you guys in North America with your proper hybrids have a (slightly) different transmission from the rest of us, so I don't know how applicable these things will be.
In the video, at 24:00, he is able to change gears while stopped, I though it was odd and I'm glad that confirmed that this isn't normal!!
I have changing gears in manual mode at a stand still, that didn't work for me either.
In general is always a very narrow window when the transmission will actually change gears in manual mode, and it drops down rather quickly without input for me, if they revs get low.
At 25:44, the cluster says "6"th gear at 44km/h.
I'm pretty sure mine won't switch to 6th until around 60 or 65 km/h, IIRC, it definitely won't switch to 8th under 97km/h (61mph) in Eco, usually have to be over 101 (62mph) in Sport, it drops down to 7th at 92km/h (57mph).
Is this generally how manual mode works for you guys??