Are the same failures being seen in the Lexus SUV lineup?
Paul
Paul
Failed transmission with only 25k miles on 2024 First Edition.
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OP
OP
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- #22
Starting to wonder that myself.
Hmmm.
OP
OP
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- #23
Just 17" Tacoma wheels and 34/10.5R17 Toyo Open Country tires in D load. Everything else is stock.
According to google lexus 8 speed transmissions have problems also
GX owners have reported transmission clunks when slowing to a stop. Not dissimilar to what many of us have reported. Lexus issued a software related TSB that has improved but not completely eliminated the clunk. Our friends over on the GX forum have a running thread on the topic.
Transmission Clunk TSB L-SB-0042-25
I have not run across GX 550s requiring transmission replacements. My LC requires a new hybrid module as well. Perhaps there’s an issue with newer Aisin transmissions and it is compounded by the hybrid system.
Based on the lead time for parts one of two scenarios or both scenarios could be true:
1) iForce Max hybrid drivetrains are experiencing higher failure rates than previous Toyota drivetrains.
2) Toyota underestimated the volume of replacement parts the newer models would require, thus long lead times for customers with transmission failures.
I just found out that my replacement transmission and hybrid module are in and the LC is on the lift and under repair. This is two weeks ahead of the last timeline update I received. *If I get it back by next Friday (includes transport from Michigan to my local dealership) it will “only” have been 60 days since my first Toyota left me stranded in Flint, Michigan with 3050 miles on the odometer. I do believe escalation through Brand Engagement helped with repair part allocation. Needless to say I am pleasantly surprised by today’s update.
* Apologies for the snark, it’s been a long wait.
Transmission Clunk TSB L-SB-0042-25
I have not run across GX 550s requiring transmission replacements. My LC requires a new hybrid module as well. Perhaps there’s an issue with newer Aisin transmissions and it is compounded by the hybrid system.
Based on the lead time for parts one of two scenarios or both scenarios could be true:
1) iForce Max hybrid drivetrains are experiencing higher failure rates than previous Toyota drivetrains.
2) Toyota underestimated the volume of replacement parts the newer models would require, thus long lead times for customers with transmission failures.
I just found out that my replacement transmission and hybrid module are in and the LC is on the lift and under repair. This is two weeks ahead of the last timeline update I received. *If I get it back by next Friday (includes transport from Michigan to my local dealership) it will “only” have been 60 days since my first Toyota left me stranded in Flint, Michigan with 3050 miles on the odometer. I do believe escalation through Brand Engagement helped with repair part allocation. Needless to say I am pleasantly surprised by today’s update.
* Apologies for the snark, it’s been a long wait.
I can relate my ford needed 2 engine replacements under warranty on the ecoboost. One at 30k and another at 60k. Both times they had it for a month and half and I drove around a crappy loaner not even close to equivalent. I lost trust in the brand. Toyota has always been solid and reliable. I currently own a toyota with 205k miles on it and 37 years old with all original equipment and still drive it everywhere.
Are the 4 cylinders engines having any widely reported issues?
Glad to hear the parts came ahead of schedule, maybe I will be as lucky. What did you tell Toyota Brand Engagement to move it along, I haven’t had that conversation yet.
I asked them what my options were. They said I could request expedited repair parts or request a buy back. I initially requested the parts be expedited. They gave me the same lead time I received from the repair dealer, Oct 31. So I also opted for the buyback. I will get the LC back for the time it takes for them to process the buyback, estimated 60 days. I am also able to keep the LC or request a vehicle replacement if I decide not to go through with the buy back.
WookieBait
Active member
How does the buy back work? Is it for the original price or do they deduct for mileage?
Speaking with others who have gone through the process it sounds like Toyota will pay back everything including extended warranty, loan interest and dealer installed options. Toyota has not confirmed that so we will see. My LC will be in the shop for twice the minimum required repair time to qualify for lemon law where I’m from and I gather it is in Toyota’s best interest to avoid a lemon law claim. I’m hopeful and torn. It will be hard to move on if it runs well. Probably shouldn’t be emotionally attached to machines although apparently that’s where we are headed as a species.
Did you speak to them before the 30 days of the lemon law, or wait for that to pass? According to the dealer, it will be 7 weeks to get the parts, but I haven’t passed the 30 days yet. Thanks for all the info, I’m just trying to get my options together before I call them.
I spoke with them before the 30 days. The initial lead time on the part was 5 weeks. I first contacted Brand Engagement two weeks after the LC broke down.
OP
OP
- Thread starter
- #34
I love my rig that's what's making me so bummed about this. The honeymoon is officially over.
I find it interesting how so many have little to no tolerance for other's misgivings but usually never seem to self reflect on their own. When you purchase something new, surely one assumes said product was manufactured using human labor as well as mechanized assembly which is overseen by humans? Products purchased generally come with an implied and expressed guarantee / warranty from said manufacturer given to the purchaser for a period of time., and or usage. The usage of another vehicle during downtime isn't usually guaranteed in your warranty. I do realize that being without a vehicle for a short time span is an inconvenience, but driving anywhere usually falls into the same category, yet the majority deal with it. Seems Toyota and your dealer are working towards rectifying the issue along with providing a loaner vehicle. Shit often happens, and I, like most others attempt to avoid problematic situations, but we often find ourselves in these predicaments. There's no telling what the cause was with your transmission failing, and one would hope Toyota realizes the issue and is making attempts to rectify the issue going forward. Good luck to the OP going forward, sure hope you keep your vehicle or you going into another brand purchase with a more realistic outlook going forward.
OP
OP
- Thread starter
- #36
I've never personally had to deal with something like this in a new vehicle, Audi, Toyota, Subaru, Ford, that I have purchased so perhaps my experience with new vehicles is an anomaly compared to others and I would never have expected a failed transmission at 25k miles to be the norm with any of them. The dealer has set me up in a loaner and I'm awaiting word as to when the transmission will be available. I don't follow how losing confidence in a brand has anything to do with self reflection of one's own misgivings. I'm sure, like any proper business, they are trying to figure out what the failure was in the transmission so as to not have more people lose confidence in the brand so they don't lose customers. I also know that the platform was brand new all the way around and that I was taking a risk with the purchase. If expecting something to catastrophically fail with so few miles is the more realistic outlook going forward than I guess I now have a different experience then I had in the past with new vehicle purchases that will shape my outlook. Thank you for the communication.
A bit off topic, but dealing with Toyota for warranty repairs is a PITA. My wife's 2016 RAV4 had a defective transmission. First reported to Toyota during second year of ownership. Dealer couldn't replicate the issue but replaced transfer case under warranty. The problem continued but did not prevent us from using the car. Fast forward two years and the problem got worse. Another attempt to address the issue. Dealer replaced transfer case 2nd time (there never was an issue with the transfer case but they kept replacing it). Finally after 5 dealer visits for the same probkem Toyota agreed to replace the transmission. 5 repair attempts and a total of over 30 days in the shop to address a problem that was obvious since the first time I reported it. Two transfer cases wasted because there was never an issue with the transfer case. Countless phone calls and wasted hours with Toyota Customer Care. In the end, everything was fixed under warranty, but it could have been so much simpler (and less expensive for Toyota) if they just did the right thing since the beginning.
The dealer was actually very helpful and was always on my side, on other hand Toyota Customer Care case manager was an ignorant prick. It was only after the dealer's shop supervisor got into a shouting match with the Toyota guy telling him that he was an idiot and the transmission had to be replaced that Toyota reluctantly agreed to pay for the transmission.
OP
OP
- Thread starter
- #38
Interesting and thanks for sharing your experience. The part that failed, as the dealer is telling me, was the electric pump housed within the transmission that they do not sell separately hence the whole transmission being replaced. I hope that they can resolve this issue in a much more concise and efficient way than your experience with them.
I also have a 2024 LC FE and have some quality concerns. It took 4 months to get a replacement windshield. Recently the rear hatch weather stripping came off and had to be replaced. I have a 4 yr old Tacoma and a 4 yr year 4Runner. No problems.
I have had a 1981 Corolla, 1999 Tacoma, a 2003 4Runner, a 2013 Tacoma, and now a 2024 LC. This is the first time I've ever been worried about something breaking. All my vehicles I had between 150 and 250,000 miles without any issues. Of course the internet makes for anxiety!
