Let's start collecting some reliability statistics

[katekebo]

Hundreds of new LC250s are being built or sold around the world every day. Without (Six Sigma?) engineering data, would this type of survey identify if issues have been addressed (and when), or are ongoing?

It's not intended to (and can't) identify process improvement, at least not in short time frame. Maybe if we keep this poll alive for 10 years we will be able to see the impact of improvements.
BTW, 6-sigma is (almost) a scam - a great way to make money for those who provide 6-sigma training and consulting, but 80% of 6-sigma initiative fail to sustain improvements after 12 months. Most 6-sigma applications give you a short term boost, but things fall apart after 12 to 18 months. 6-sigma is good way to identify problem areas, but does not address the fundamental systemic (and organizational culture) issues required to make the improvement sustainable. Great research on the subject has been made and published by Sakya Chakravorty. If you want to learn about sustained improvement, read about "Toyota Kata" by Mike Rother from U of Michigan. I used to teach process improvement during some part of my career.

This is a great joke that illustrates 6-sigma vs. Toyota Kata approach to process improvement. Top Heavy American Management

 

[HammerTheWall]

How many people actually participate actively in this forum? A few dozen? Couple hundred? Certainly not 62k. Just to give an idea. Consumerreports.com is lucky if they get 30 (!) people respond on a specific brand / model / year. 10 cases on a vehicle that has been launched just over a year ago, with a handful of people actually participating in the poll would be indicative of a problem.

I still think this is not statistically correct and won't be accurate. The underlying issue of user error is also not addressed. 10 cases on a vehicle launched isn't enough data to indicate anything...if you've never worked on cars or know a garage owner and seen the crazy stuff people do and try to pass off as a vehicle problem you'd be very surprised.

 

[URJ200]

I can’t imgine a world where anyone on the IH8mud 80 series, 100 series or 200 series forum would be as sensitive to such a poll as some people that have responded here. For goodness sake, this guy is just trying to see who on this forum has had problems with their truck and some of you are picking his logic apart like you’re afraid of what the results will be.

It’s no secret that this platform has some issues - many that are not isolated events, whether brake related, transmission failures, intermittent cluster blackout, backup camera under recall, water intrusion on 1958s, sunroof and rear hatch seal leakage on non-1958s, side mirror wobble, thin paint, persistent mildew smells and, don’t forget, @Lenny33 is having to have his entire engine replaced.

 

[katekebo]

I can’t imgine a world where anyone on the IH8mud 80 series, 100 series or 200 series would be as sensitive to such a poll as some people that have responded here. For goodness sake, this guy is just trying to see who on this forum has had problems with their truck and some of you are picking his logic apart like you’re afraid of what the results will be.

It’s no secret that this platform has some issues - many that are not isolated events, whether brake related, transmission failures, intermittent cluster blackout, backup camera under recall, water intrusion on 1958s, sunroof and rear hatch seal leakage on non-1958s, side mirror wobble, thin paint, persistent mildew smells and, don’t forget, @Lenny33 is having to have his entire engine replaced.

Finally, a common sense answer. Appreciated.

 

[RideWithYanu]

Yes, you can find common ground with the person who came here to troll owners.

 

[Impatient]

I’m at 20,000 miles and have had zero problems. Been bang up awesome overlanding and great for city driving. FWIW. 2004 FE. I do get some brake squeal in reverse in the morning sometimes.

 

[Noctilucent]

Prob a good idea to add a Zero Issues box

 

[TrailWhale]

I can’t imgine a world where anyone on the IH8mud 80 series, 100 series or 200 series would be as sensitive to such a poll as some people that have responded here. For goodness sake, this guy is just trying to see who on this forum has had problems with their truck and some of you are picking his logic apart like you’re afraid of what the results will be.

This is LandCruiserForum.com. Rule #1 states clearly that if you post a random poll here you better be ready to defend your methodology as if it is a PhD dissertation.

 

[Sugarloafer80]

100% perfect---THUS FAR!. great mileage, great ride once going fast enough to overcome the massive unsprung weight of the wheels and tires.....for that individual , that is the issue.

 

[LCOceans]

I don't think we can take this too seriously. It's just a forum. Majority of people who own an LC250 do not have the time nor interest to ever come on here.
So just from that you have a subset of owners who are probably more in tune to their vehicle than 95% of the general population. This just provides some general ideas.

 

[BJane]

Count me in as a transmission pump failure, major transmission probelm, at a bit over 10,000 miles after driving my 2024 Land Cruiser First Edition for 10 months, purchased used at CarMax between 5,000-6000 miles. I believe I remember seeing it was made at the Hino plant. It did not require a tow to the dealership for service.

I noticed the squeaking, horn like noise when stopped in traffic when in drive as reported by others here. Also, it would bump and lurch upon acceleration, like a faulty shift change. Also, the brakes would squeal when backing out of the garage. The brakes squeaked from the beginning, but the squealing horn noise, bumping and lurching didn't start until a bit over 10K miles.

I have not driven it off road--just city and highway driving. I had service with oil changes upon purchase and at 10,000 miles as recommended. I never used it to tow. The only modification was to swap out the rock rails for predator steps (I was told at the dealership that running boards were not available) and then illuminated running boards when I discovered they were available.

My vehicle did not have these issues for the first 10 months of driving it. I was told that if will be in service until mid-December. I took it in and left it Nov. 4, so the estimate is 6 weeks. Parts from Japan take 2 weeks, I was told, and once the new pump arrived, I was told that they needed to order gaskets and seals, which would be another delivery window.

This should all be warranty work. The manufacturer's warranty expires in July 2026. The service technician at the dealership told me they had not seen this issue before with the new hybrid Land Cruisers.

I have posted this information on other threads here, too. Thank you for starting this informal poll. I hope I answered all of your questions.

 

[katekebo]

Count me in as a transmission pump failure, major transmission probelm, at a bit over 10,000 miles after driving my 2024 Land Cruiser First Edition for 10 months, purchased used at CarMax between 5,000-6000 miles. I believe I remember seeing it was made at the Hino plant. It did not require a tow to the dealership for service.

I noticed the squeaking, horn like noise when stopped in traffic when in drive as reported by others here. Also, it would bump and lurch upon acceleration, like a faulty shift change. Also, the brakes would squeal when backing out of the garage. The brakes squeaked from the beginning, but the squealing horn noise, bumping and lurching didn't start until a bit over 10K miles.

I have not driven it off road--just city and highway driving. I had service with oil changes upon purchase and at 10,000 miles as recommended. I never used it to tow. The only modification was to swap out the rock rails for predator steps (I was told at the dealership that running boards were not available) and then illuminated running boards when I discovered they were available.

My vehicle did not have these issues for the first 10 months of driving it. I was told that if will be in service until mid-December. I took it in and left it Nov. 4, so the estimate is 6 weeks. Parts from Japan take 2 weeks, I was told, and once the new pump arrived, I was told that they needed to order gaskets and seals, which would be another delivery window.

This should all be warranty work. The manufacturer's warranty expires in July 2026. The service technician at the dealership told me they had not seen this issue before with the new hybrid Land Cruisers.

I have posted this information on other threads here, too. Thank you for starting this informal poll. I hope I answered all of your questions.

Thanks for sharing the details.

 

[URJ200]

I took it in and left it Nov. 4, so the estimate is 6 weeks. Parts from Japan take 2 weeks, I was told, and once the new pump arrived, I was told that they needed to order gaskets and seals, which would be another delivery window.

This should all be warranty work. The manufacturer's warranty expires in July 2026.

6 weeks isn't all that bad. Thankfully it happened before your warranty expired or you'd be looking at close to a $30,000 bill.

 

[katekebo]

6 weeks isn't all that bad. Thankfully it happened before your warranty expired or you'd be looking at close to a $30,000 bill.

In most states, if a dealer cannot repair a problem within 30 days, Lemon Law applies and you can demand a buy-back / refund.

 

[Markarian421]

This argument is statistically unsound because it draws inferences from a self-selected sample that over-indexes on people with problems. Those who experience issues are far more likely to join the forum, comment/vote, and keep threads active, which compounds the bias and exaggerates the appearance of failure rate. Then moving from those biased counts to an implied rate -then comparing it to controlled manufacturer data - creates a false sense of precision. The only thing you can confidently infer from this type of data is a cluster of complaints among highly engaged owners, not evidence of an elevated failure rate in the broader fleet.

That being said, I realize you’re the guy trying to do something and I’m the guy sitting on the sideline lobbing critiques from my lawn chair. I’m actually very supportive of what you want to accomplish and I’m grateful to you for the effort. Please don’t take my critiques as combativeness.

I agree completely with this being an inherently biased sample -- people come to a forum when they have a problem. The percentage of people reporting problems here is going to be far higher than the general owner population.

What this kind of thing can be useful for is identifying the most common problems in a given model. And I've got to say, the Land Cruiser is the first vehicle I've owned where there have been so many transmission failures reported. We can't know the total numbers or the likelihood, but at this point it's not exactly surprising when we see another failed transmission reported.

 

[BJane]

Just heard today from the dealership that the parts, gaskets and seals from Japan, are expected Dec 15-22. I reported the brake squealing in reverse to them yesterday. It will likely be at least an 8 week repair job. Yes, I am thankful it is under warranty. I am wondering if the parts that will replace the defective parts will be the same design and have the same inherent issue and early failure. Time will tell . . .

 

[LCOceans]

Just heard today from the dealership that the parts, gaskets and seals from Japan, are expected Dec 15-22. I reported the brake squealing in reverse to them yesterday. It will likely be at least an 8 week repair job. Yes, I am thankful it is under warranty. I am wondering if the parts that will replace the defective parts will be the same design and have the same inherent issue and early failure. Time will tell . . .

Thanks for sharing all of the details of your issues. I am sorry you are dealing with this. I hope when you get it back you will have a like-new land cruiser that will serve you well for many trouble-free years to come.

 

[SACTOWN]

Having problem connecting my phone to the lc also some times I down have sound from the speakers. 26LC with like 800 miles on it

 

[katekebo]

Having problem connecting my phone to the lc also some times I down have sound from the speakers. 26LC with like 800 miles on it

Just a comment. The issue may be your phone, not the car. My wife and I have identical phones, we bought them at the same time. We have the same operating system versions, too. Her phone never has issues when connecting with her or my car, connects perfectly 100% of the time. My phone is a hit-and-miss in both cars. Interestingly, my phone has no issues when connecting with any other devices via Bluetooth, it's only the cars it doesn't want to talk with (occasionally). When both phones are in any of the two cars, it's ALWAYS her phone that connects by default, in spite of having my phone set up as default in the LC and her phone as default in her Lexus.

 

[TakaraLC]

These surveys can be useful, but we would need to know metrics like “industry average” for surveys of this nature.

They will almost always overestimate issues since people with issues more likely to search for solutions online or vent their frustration. So they will find the forum and report issues. People without issues on the other hand will not do this, unless they are already here for some other reason. This is not specific to our case, all voluntary participation survey have this bias.

Industries use different metrics to convert these results to meaningful and reliable data, by comparing it to sector averages etc. But at raw data form, they are not useful.