Well I called and was escalated (for the first time) up and have a case created with Toyota who is supposed reach out by the end of business Tuesday. Not sure if I got lucky with a good agent, or after enough cases they realize something has to be done, or they did not like the idea of the videos being posted for people to see.
Brakes Squeal
- Thread starter bgeorger
- Start date
I spoke with Customer Service and then submitted a claim today to Brand Engagement. I already received something back saying they had received the comment and are assigning a Case Manager to address.
For those interested in doing the latter, here is the link: https://support.toyota.com/s/questions-comments?language=en_US
For those interested in doing the latter, here is the link: https://support.toyota.com/s/questions-comments?language=en_US
Submitted my complaint to Brand Engagement as well.
So, I went this morning (Belgium) and al the LCs have that chain to lower the spare tire if needed. Nothing you can do about it apparently. Except what I did, use zipties.
About the phonechargers... they (mostly) don't charge but. Toyota knows this for many years and they do nothing about it. Again, my solution was to buy an inverter to plug in my 65W fast charger. Works fine now.
Another noise that I heard comes from the back seat belts where they are mounted. That feels really cheap (aswell). I plugged them in and that noise is gone. Maybe I will put an elastic rubber around it to avoid the rattling noise.
I also asked about the squeaking brakes and without pause the said: 'We will replace them.' So my conclusion of this matter is... if you don't complain they just ignore the problem. My question then is... what else are they aware of that they just don't mention So now they will contact me when the new brakes arrive.
