2024 Land Cruiser windshield

[Mookie242]

Posted this on another thread, but it took me over 3 months to get a new windshield. What seemed to expedite the process was making a case number through Toyota corporate and then - after seeing the ETA continually being pushed back - complaining/asking if I can return the vehicle since no windshield was available. They are also expensive! $2,000-3,000. Luckily, I only had a $50 deductible through Progressive. Hoping my new windshield lasts longer than the first!

 

[KND208]

Done some research. DID discover that XPEL recently came out with a solid windshield film and its supposedly awesome. This was from Youtube with all videos posted within the last 5 months. But with that i feel its a bit too soon to tell with longevity.

I asked my tint guy that ive been going to for 5 years about it and his take. He also agreed that its still new tech. He also has heard its not fully clear (who knows with the new xpel product). Also after time with passes from the wipers, it leaves scratch marks on the film. So that would be annoying for sure. Its meant to be replaced every 2 years. Material itself ranges from $300+ alone. I got a quote from someone nearby, parts/labor $450.

Just had XPEL PPF added to our new LC, including the windshield. The installers did mention that other customers w/ Jeeps, Broncos, etc drive through mud etc and then use the wipers can leave smudges/streaks/scratches, but they have ways to restore clarity (to a degree) and if its under the warranty period will replace it if its bad enough. Figured we'd give it a shot, time will tell.

 

[randythurman]

I received this email today from my dealer:
The windshield is in transit. We are seeing 300 in transit from Ontario. Once they get through customs, they're sent to New York parts distribution center. Then we will have an ETA. I will check with our parts department daily to see what is happening.

 

[ultane]

I received this email today from my dealer:
The windshield is in transit. We are seeing 300 in transit from Ontario. Once they get through customs, they're sent to New York parts distribution center. Then we will have an ETA. I will check with our parts department daily to see what is happening.

Thanks for posting this!

 

[PC3]

I received this email today from my dealer:
The windshield is in transit. We are seeing 300 in transit from Ontario. Once they get through customs, they're sent to New York parts distribution center. Then we will have an ETA. I will check with our parts department daily to see what is happening.

Hallelujia. Thank you.

 

[Mudcobra]

I received this email today from my dealer:
The windshield is in transit. We are seeing 300 in transit from Ontario. Once they get through customs, they're sent to New York parts distribution center. Then we will have an ETA. I will check with our parts department daily to see what is happening.

I hope so! I was told 45-90 days..... 2 weeks ago.

 

[BobL]

Received today from Toyota on my windshield case#:
We appreciate you taking the time to contact the Toyota Brand Engagement Center. I am the Case Manager assigned to your case for handling and follow up. I am reaching out in regards to your parts delay case and part order. As of right now, your part is pending and we are trying our best to get this part out to you as soon as possible. For 561016B934 - Glass S/A, Windshield L/Moul & Stopper the current ETA is Late May 2025 ETAs are subject to change. If any of the above information is incorrect, please contact me directly for further assistance. I will continue to monitor the order status and update you regularly. Please contact our office at 800-331-4331 to speak with myself or another Case Manager who can further assist you. Case Managers are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. Thank you for choosing Toyota.

Post-script. I pushed hard on Toyota Corporate and, after being dismissed by their "Customer Advocate" (that's rich), I left a critical review of the interaction and was quickly contacted by Toyota Brand Engagement. They gave me a case number and then a few weeks later gave me an ETA of early May. The windshield arrived last week and was installed. That's the good news. Now USAA is giving me a hard time and trying to cut some labor $$ off of what they will reimburse because I didn't go through Safelite for the repair, when Safelite didn't have the windshield. So kudos to Toyota on their response (that you have to push for), but insufficient repair/replacement stock is still ridiculous. And now I have to fight with USAA. It's always something. Good luck!

 

[PC3]

Post-script. I pushed hard on Toyota Corporate and, after being dismissed by their "Customer Advocate" (that's rich), I left a critical review of the interaction and was quickly contacted by Toyota Brand Engagement. They gave me a case number and then a few weeks later gave me an ETA of early May. The windshield arrived last week and was installed. That's the good news. Now USAA is giving me a hard time and trying to cut some labor $$ off of what they will reimburse because I didn't go through Safelite for the repair, when Safelite didn't have the windshield. So kudos to Toyota on their response (that you have to push for), but insufficient repair/replacement stock is still ridiculous. And now I have to fight with USAA. It's always something. Good luck!

I've been dealing with Toyota Corporate as well as one of these customer advocates. It's getting to be a bit of a runaround in the sense that I was told earlier this week that the windshield will be in between middle and end of May and the Customer Advocate called today to say the windshield will be in middle to end of June. Like you, I've started to leave factual comments on their public facing brand page, which has garnered a response. I asked the dealership whether they'd buy the car back, and they said they would, but on a year-old car, I'd have to eat the depreciation. So, that's a bad deal. So, choices are drive around with the busted windshield or leave the car to sit or sell it back at the depreciated price with a busted windshield. Things I wish I'd known a year ago.