Windshield Replacement Backordered Indefinitely

I've been in touch with Toyota CEO's trouble shooter for two months. I've come to the opinion that no one in Toyota knows when these windshields will be available. I've had a cracked windshield for 3 months and now my LC is due for state inspection. Unacceptable situation by Toyota.
 
I've been in touch with Toyota CEO's trouble shooter for two months. I've come to the opinion that no one in Toyota knows when these windshields will be available. I've had a cracked windshield for 3 months and now my LC is due for state inspection. Unacceptable situation by Toyota.
I've followed a similar path and after two months of constant pestering them, the local Toyota dealership has my windshield in stock. In addition to engaging in the ordinary claim process and working with the "troubleshooter" (I use that term lightly), I also requested and initiated the Toyota buyback process. When I spoke to the CEO's minion, it was on a recorded line, and I mentioned the buyback process. She attempted to frame that part of the discussion in the standard verbiage about evaluating my claim in the context of "my state's lemon law". What seemed to prompt some action was my stating that I don't believe this is a state lemon law issue, rather it is a failure to disclose at time of purchase lack of parts, which, if I had known at the time of purchase, I wouldn't have purchased the vehicle. Now, I'm stuck with a car I technically can't sell, and technically can't drive. Anyway, might be worth a run.
 
Below is the message I received from the Toyota CEO's assistant. I like this LC but it is unacceptable for Toyota to introduce a new model and not have replacement parts. Our family owns a 4Runner and two Tacomas but this LC experience will make us think twice before we buy another Toyota.

From Toyota:
We appreciate you for taking the time to contact the Executive Offices of Toyota. I am the Executive Office Administrator assigned to your case for handling and follow-up. My recent attempts to reach you have been unsuccessful; however, your concern is important to us.
For 561016B934 - Glass S/A, Windshield L/Moul & Stopper the current ETA is Late June 2025, ETAs are subject to change.
I will continue to monitor the component and follow up with you on Friday, 6/20/2025. We appreciate your understanding and patience in this matter but should you require immediate assistance, please do not hesitate to contact me at 720-204-5187. My business hours are from 7:30 AM to 3:00 PM CST, Monday through Friday.
Best regards,
Lupita - Senior Administrator
Executive Offices
Toyota Motor Sales, U.S.A., Inc.
 
I see she gave you a phone number but is that The same number you started with? What’s the main number to call if you need to escalate?
 
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