I've followed a similar path and after two months of constant pestering them, the local Toyota dealership has my windshield in stock. In addition to engaging in the ordinary claim process and working with the "troubleshooter" (I use that term lightly), I also requested and initiated the Toyota buyback process. When I spoke to the CEO's minion, it was on a recorded line, and I mentioned the buyback process. She attempted to frame that part of the discussion in the standard verbiage about evaluating my claim in the context of "my state's lemon law". What seemed to prompt some action was my stating that I don't believe this is a state lemon law issue, rather it is a failure to disclose at time of purchase lack of parts, which, if I had known at the time of purchase, I wouldn't have purchased the vehicle. Now, I'm stuck with a car I technically can't sell, and technically can't drive. Anyway, might be worth a run.
Windshield Replacement Backordered Indefinitely
- Thread starter Mookie242
- Start date
Brilliant approach. I may pursue the same claim. Did you hire a lawyer to make this claim?
This is crazy. I cant believe Toyota still doesnt have supply after shipping this car for over a year now.
Below is the message I received from the Toyota CEO's assistant. I like this LC but it is unacceptable for Toyota to introduce a new model and not have replacement parts. Our family owns a 4Runner and two Tacomas but this LC experience will make us think twice before we buy another Toyota.
From Toyota:
We appreciate you for taking the time to contact the Executive Offices of Toyota. I am the Executive Office Administrator assigned to your case for handling and follow-up. My recent attempts to reach you have been unsuccessful; however, your concern is important to us.
For 561016B934 - Glass S/A, Windshield L/Moul & Stopper the current ETA is Late June 2025, ETAs are subject to change.
I will continue to monitor the component and follow up with you on Friday, 6/20/2025. We appreciate your understanding and patience in this matter but should you require immediate assistance, please do not hesitate to contact me at 720-204-5187. My business hours are from 7:30 AM to 3:00 PM CST, Monday through Friday.
Best regards,
Lupita - Senior Administrator
Executive Offices
Toyota Motor Sales, U.S.A., Inc.
From Toyota:
We appreciate you for taking the time to contact the Executive Offices of Toyota. I am the Executive Office Administrator assigned to your case for handling and follow-up. My recent attempts to reach you have been unsuccessful; however, your concern is important to us.
For 561016B934 - Glass S/A, Windshield L/Moul & Stopper the current ETA is Late June 2025, ETAs are subject to change.
I will continue to monitor the component and follow up with you on Friday, 6/20/2025. We appreciate your understanding and patience in this matter but should you require immediate assistance, please do not hesitate to contact me at 720-204-5187. My business hours are from 7:30 AM to 3:00 PM CST, Monday through Friday.
Best regards,
Lupita - Senior Administrator
Executive Offices
Toyota Motor Sales, U.S.A., Inc.
I see she gave you a phone number but is that The same number you started with? What’s the main number to call if you need to escalate?
1-800-331-4331 or the # above.
The phone number
1-800-331-4331 is the contact number for Toyota Customer Service
FYI, my dealer says my windshield will be here in two weeks. We'll see.
The phone number
1-800-331-4331 is the contact number for Toyota Customer Service
FYI, my dealer says my windshield will be here in two weeks. We'll see.
I’m in the same boat. I need a PA state inspection and I don’t know what I’m going to do. Do you know if state inspection will be failed if any of the glass at all is cracked or is it only if the crack is in front of the drivers side?
- Thread starter
- #48
It really blows my mind that Toyota still isn't making enough windshields almost 9 months later. They've had more than enough time to put money and assets towards this issue if they really wanted to. Rooting for you all to get your windshields in quickly, but this is completely unacceptable and illegal.
I don't know about PA, but I failed a VA inspection for fairly small crack years ago...passenger side.
Maybe someone should try bulletproof LC250 windshield glass, apparently there are suppliers like these:
I just learned from my Toyota dealer that my windshield has arrived! Will get it installed this week and report back.
This probably depends on how bulletproof you want the glass to be, as the thickness can vary from 1/4" to almost 3". I would think the glass rated for small arms fire should be good enough for highway use.
Windshields may finally be available. I got two calls from dealers that them on backorder that they both received them. So, now until the next time.........
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