Brakes Squeal

[Winchester44]

For Australian owners.

Please consider filing a complaint here: https://www.toyota.com.au/support/contact-us 'make a complaint'

Don't get your hopes up - I've done the same, but haven't received a response. Regardless, I still think this is important to do, as they need to see the complaints.

Next, I'm going to give another dealership a try, and depending on their attitude towards this issue, I'll then try to communicate with Jeremie and Toyla at Corporate. Here are their contact details, should anyone else want to do the same:

Jeremie Smith - Public Affairs Manager
0436 120 310
jeremie.smith@toyota.com.au

Tayla Hartley - Senior Corporate & Lifestyle Public Affairs Specialist
0459 879 615
tayla.hartley@toyota.com.au

In case it helps you , suggest including a video of the noise. We all know how terrible it sounds. It does not look good for a high end brand new vehicle making such a god-awful noise. I wasted so many hours on the telephone trying to justify my position to only get get excuse after excuse. When I sent in a video (that I think they realized could be easily shared) everyone’s attitude changed completely. They went from trying to justify how I should just be patient to saying it was completely unacceptable and it would be fixed right away. There was just no defending the noise in a video. I also asked them to put it in writing that it was not affecting braking performance and it was not damaging the braking system.

Good on ya, mate – keep it going and best of luck!

 

[brianjrichter]

Brought my LC in this morning for my 10K service. Service rep immediately acknowledged that the brake noise in reverse is a well-known problem, noted it on my service record, as well as my issue with using remote start on the Toyota app disabling Carplay ( I have to reboot the main screen by holding the volume button in till it reboots and then reboot my phone to get it to work) which I know some others here have posted.

She was friendly, acknowledged the issues, and I think the rest is in the hands of Toyota corporate. Maybe they just don't have enough parts to service all the LCs that would be impacted and that's why corporate doesn't acknowledge it.

Meanwhile, I have gained huge skills driving backward up my 150 ft long driveway and backing into my old-school narrow 2 car garage each evening so that I don't have to back out early am and wake the entire St. Louis metro area.

Also in St. Louis, mind sharing what dealer you have been working with? Have Appointment @ Lou Fusz today.....but bought my LC out of state.