Sticky Fab, no response, low speed to stopped, WTH?

[kmershly]

I live for these, "veteran owned" sob stories. They're all the same. Like, somehow you're supposed to give them a break for being terrible, as if serving is some disease or illness that gives them a built-in excuse not to send a simple email or a text/phone call back.

Being a Veteran owned business ime is more marketing more than anything else, it should not be an excuse for bad customer service, honestly, I think StickerFab biggest problem is there are not enough employees to handle the workload, the owner may have alluded to that here as well, but that has been my experience with the business.

I have had a positive experience with StickerFab and a very negative experience with its sister company 21 Offroad (ostensibly the same people), honestly when I reached out to the owner he was communicative, not instantaneously but he did get back to with with 24 hours each time.

Well that post was intended to focus more on the hardships of being a small business owner, rather than the “excuse” of being a veteran. All I was trying to express is that yes, it absolutely sucks to have such a bad experience with a company, and it’s frustrating, and I’m currently experiencing this with a different company, and I’m pissed about it for sure. However, that hasn’t been my experience with stickerfab specifically and I’m sure there are others who can say the same. You don’t know the circumstances that these guys are working with. Maybe they’ve already made it right and apologized? Maybe they didn’t and this truly is a f**ked scenario for the OP. I sincerely hope not, but we don’t know, do we?

But for the record, as a combat veteran, I try and support veteran owned businesses as much as possible. But that’s your opinion man.

Thank you for your service.

I am not a combat veteran and I too try and support small businesses whenever I can, veteran owned is a just a bonus.

 

[JordanJ]

Being a Veteran owned business ime is more marketing more than anything else, it should not be an excuse for bad customer service, honestly, I think StickerFab biggest problem is there are not enough employees to handle the workload, the owner may have alluded to that here as well, but that has been my experience with the business.

I have had a positive experience with StickerFab and a very negative experience with its sister company 21 Offroad (ostensibly the same people), honestly when I reached out to the owner he was communicative, not instantaneously but he did get back to with with 24 hours each time.


Thank you for your service.

I am not a combat veteran and I too try and support small businesses whenever I can, veteran owned is a just a bonus.

My thoughts exactly. Veteran owned was just sprinkle on top.

 

[Isaac]

ive never heard back from them in regards to the tri color badge falling apart a week after putting it on

 

[Area 51]

The poor guy is in over his head.
When he states here he wishes he was working for someone else, well he is doomed.

 

[1streamer]

I’ll be a month out on an order that hasn’t shipped with no human response to multiple inquiries. Probably call the CC company tomorrow and dispute the order

 

[Area 51]

I’ll be a month out on an order that hasn’t shipped with no human response to multiple inquiries. Probably call the CC company tomorrow and dispute the order

They will have some lame apology and excuses when you get serious. Very low grade start up.
Maybe the Youtoob biz is where it's at for them.

 

[Wadesters]

There products have been slow and sometimes having to text the owner. However, when finally received really liked quality

 

[StickerFab]

I’ll be a month out on an order that hasn’t shipped with no human response to multiple inquiries. Probably call the CC company tomorrow and dispute the order

DM sent, but you can post your order number here too. You can also text 904-878-0023. I have 5 machines in my own office, but sometimes I am out working by the other machines. I do have my phone on me so I do see that better. We're at work 7 days a week including today.

Thank you

 

[1streamer]

There products have been slow and sometimes having to text the owner. However, when

DM sent, but you can post your order number here too. You can also text 904-878-0023. I have 5 machines in my own office, but sometimes I am out working by the other machines. I do have my phone on me so I do see that better. We're at work 7 days a week including today.

Thank you

I’ll DM you back. I shouldn’t have to but will

 

[StickerFab]

I’ll DM you back. I shouldn’t have to but will

I understand. If I could figure out your order number through your information here, I would have tried to address the issue before reaching out. There's just not enough information to figure it out.

 

[Vega]

Wild guess here. Most of their stuff is probably ordered from China and it's caught up in tariff world and halting of shipments.

 

[1streamer]

Wild guess here. Most of their stuff is probably ordered from China and it's caught up in tariff world and halting of shipments.

Most of the stuff in my order is being cut from rolls. I think the order is being filled now, I just wish my inquiries and order would have been addressed before now - seems it would have taken a lot less energy to respond to my inquiries via their website instead of having to track a thread on the forum…

 

[StickerFab]

Wild guess here. Most of their stuff is probably ordered from China and it's caught up in tariff world and halting of shipments.

Most of those items were removed due to the tariffs. Even shipments from other countries are taking longer due to everything being a formal clearance now.

However, our printed vinyls take a long time to produce especially if the colors / products are not popular. Everything we print, we laminate. I don't know how anyone could produce products without lamination but they do. This more than doubles the time it takes to make. A non-laminated print can be printed / cut by the machine in the same job. Laminated items have to be unloaded, laminated, loaded again, and then cut. Then the final weeding is done. We have thousands of color variations. If we only offered off the shelf vinyl or a few colors, it would definitely speed up things.

Laser etching and cutting acrylic is also time consuming. Either way I apologize.

One might be surprised how many stickers have to be sold to support people. The customer's order number was 83873. We are now on 85244. I don't think I'm attracting the right job applications as I have in the past with other companies. Growing pains =/.

 

[1streamer]

Probably some past online ordering trauma on my part. What do ya do

 

[Skidaddl]

Wild guess here. Most of their stuff is probably ordered from China and it's caught up in tariff world and halting of shipments.

Yes, but no. My order with them was also slow and problematic. Came from China, but long before the tariff BS started.