Long story short - the differential fluid specified in our manual is 75W-85 GL-5 or equivalent. Since I'm planning to change my front diff in the next few weeks, I went on the Toyota online parts website and tried to find the fluid. Tried is the key word - Toyota doesn't appear to make/bottle this viscosity fluid anymore. I went to the local dealer and was not greeted by a terrible parts guy who knew nothing and was not helpful at all. The only two things he knew was that he can not get 75W-85 GL-5 from Toyota and that the service department uses 75W-90 (not Toyota fluid/bulk). I confirmed that the dealer uses 75W-90 fluid with both the service department and a senior mechanic.
I called Toyota Brand Engagement to inquire about what fluid we should use if Toyota no longer sells or distributes 75W-85 fluid. The Toyota rep could find no TSB related to a change in viscosity, nor could she find any information approving the use of 75W-90. She suggested that, "if the dealer uses it, then I'm sure it must be fine." Umm, no. Dealers don't decide what viscosity fluid is required, Toyota makes the decision. And, wouldn't it be convenient if my diff failed under warranty, then they tested my fluid, and denied my warranty claim. I told the rep I wanted written confirmation from Toyota that 75W-90 GL-5 is an equivalent/approved fluid to use in the differential. She promised to run this query up the ladder and to get back to me within 1-2 business days. Stay tuned for updates.
It just shouldn't be this hard. I know it's not a huge difference between the 75W-85 and 75W-90, but c'mon man, just tell me what you want me to use.
I called Toyota Brand Engagement to inquire about what fluid we should use if Toyota no longer sells or distributes 75W-85 fluid. The Toyota rep could find no TSB related to a change in viscosity, nor could she find any information approving the use of 75W-90. She suggested that, "if the dealer uses it, then I'm sure it must be fine." Umm, no. Dealers don't decide what viscosity fluid is required, Toyota makes the decision. And, wouldn't it be convenient if my diff failed under warranty, then they tested my fluid, and denied my warranty claim. I told the rep I wanted written confirmation from Toyota that 75W-90 GL-5 is an equivalent/approved fluid to use in the differential. She promised to run this query up the ladder and to get back to me within 1-2 business days. Stay tuned for updates.
It just shouldn't be this hard. I know it's not a huge difference between the 75W-85 and 75W-90, but c'mon man, just tell me what you want me to use.