Toyota Brand Mgmt / Brake Squeal 800-331-4331

[LClark]

If you’re brakes are squealing please for the love of all things holy call Toyota Brand Management at 800-331-4331 and also go to their website and email them with videos so we can get a recall and parts for a fix.
Eduardo at Brand Mgmt tells me that I was his first caller for Land Cruiser brake squeals. I find this hard to believe based on the number of complaints I’m reading on this forum. He also said the only way to get a fix is for more people to complain. So please take a minute out of your busy day and make the phone call so we can get a fix. I know everyone is busy. I’m asking nicely. I thank you and my neighbors thank you for your time.
And just so you know, Brand Mgmt will contact your dealership service dept and have a customer service rep call you to basically tell you they’re hands are tied and they can’t fix your brake squeal until Toyota recognizes the problem and sends new parts. My dealership, Sparks Toyota in Myrtle Beach, SC is doing nothing proactive about the issue. They are waiting for customers to complain, and then further waiting on Toyota Brand to produce parts for a fix. So heads up - your dealership will probably tell you the same thing.
Again, thanks for your time.
Have your vin number on hand and Please make the call.

 

[PixelMagic]

 

[Meteor]

Done. Sent them a terse message.

I just had mine looked at a few days ago and they couldn't find an issue. They greased everything that looked like it needed it. Next morning, the same. I don't understand how this is still a mystery to Toyota and their mechanics.

If I had to guess, they do know, and it's really expensive to repair.

 

[LClark]

Done. Sent them a terse message.

I just had mine looked at a few days ago and they couldn't find an issue. They greased everything that looked like it needed it. Next morning, the same. I don't understand how this is still a mystery to Toyota and their mechanics.

If I had to guess, they do know, and it's really expensive to repair.

Thanks for sending the message. They know what the problem is they just don’t have the parts for a fix yet because Toyota hasn’t created the recall for the LCs. It’s the same issue for the Tundra and Sequoia and GX and they are fixing them. LC owners need to complain for the fix to happen.

 

[robsurfskate]

My 2024 1958 has never had an issue with brakes squealing? Strange. Is it just the 2025's?

 

[lcq]

My 2024 1958 has never had an issue with brakes squealing? Strange. Is it just the 2025's?

Same here. I seem to remember many mentioning it happens with high humidity and I’m in a dry area. Figured that was the difference but not sure.

 

[RobLS]

From Houston Texas with a 2025 ‘58 and don’t experience anything remotely like this. I’ll keep an eye out just in case.

 

[robsurfskate]

Same here. I seem to remember many mentioning it happens with high humidity and I’m in a dry area. Figured that was the difference but not sure.

Maybe a bad batch of break parts...

 

[Meteor]

My 2024 1958 has never had an issue with brakes squealing? Strange. Is it just the 2025's?

Mine is a 2024. Bought it last October.

 

[D-mac]

The Toyota corporate guy was having fun with this one. This has been reported to the federal government/NHTSA, so Toyota is definitely aware of it already. Unless someone can prove there is a safety issue, addressing it will be at Toyota's discretion.

 

[Meteor]

The Toyota corporate guy was having fun with this one. This has been reported to the federal government/NHTSA, so Toyota is definitely aware of it already. Unless someone can prove there is a safety issue, addressing it will be at Toyota's discretion.

It hurts my ears?

 

[RideWithYanu]

Mine have the squeal but I kinda don’t care. I’ll take the free fix when it comes available but until then I’m going to pop some popcorn.

 

[robsurfskate]

Mine is a 2024. Bought it last October.

I bought mine last May. I got the first one in FL. The VIN number last digits are 3846, so I'm assuming I have one of the earlier ones produced.

 

[ryanjl]

I guarantee you all that this is an issue with the brake pads. My 2024 1958 that I've owned for almost a year does it occasionally, but it doesn't really bug me that much because so many different vehicles do it.

It's either the design of the pad material itself, or the pads need some sort of teflon backing shim between them and the brake caliper pistons. That's it. In no way does it affect the performance of the brakes.

I haven't tried it, but I wonder if the issue could be "solved," at least temporarily, by going to an empty parking lot, driving somewhat fast in reverse, and then slamming on the brakes to "re-bed" them in reverse orientation.

 

[jbe2289]

I’m perplexed by this being an “issue”. It is simply that it uses high performance brake pads. Don’t like them, swap them out for nonperformance pads and they won’t squeal. No different than break pads on a high performance car, motorcycle, or downhill bike. It is rust from the pad material when it sits for a few a hours with high humidity, and the squeal lets you know the breaks are working when you start off. Being the LC250 has regen breaking and is heavy, it makes sense to use high performance brake pads for when you need to stop.

 

[PixelMagic]

2024 LC250 FE owner since May 2024. Only time I get this is when I wash the car / wheels, then occurs only in reverse for about 1 day after...

 

[LC in the LOU]

I’m perplexed by this being an “issue”. It is simply that it uses high performance brake pads. Don’t like them, swap them out for nonperformance pads and they won’t squeal. No different than break pads on a high performance car, motorcycle, or downhill bike. It is rust from the pad material when it sits for a few a hours with high humidity, and the squeal lets you know the breaks are working when you start off. Being the LC250 has regen breaking and is heavy, it makes sense to use high performance brake pads for when you need to stop.

I make no claims to having automotive expertise, but why don't other makes and models of the dozens of similarly sized and weight vehicles make extremely loud screeching noises when in reverse? Land Rovers? Yukons? G-Wagons, Jeeps, Broncos, F-150 Raptors, etc. I haven't heard any of them screeching like pack of Banshees as they back down a driveway in the am; only a handful of Toyotas.

I believe it certainly is something in the brake system, perhaps the pads as you mentioned, but I don't buy that it is to be expected.

 

[RideWithYanu]

I guarantee you all that this is an issue with the brake pads. My 2024 1958 that I've owned for almost a year does it occasionally, but it doesn't really bug me that much because so many different vehicles do it.

It's either the design of the pad material itself, or the pads need some sort of teflon backing shim between them and the brake caliper pistons. That's it. In no way does it affect the performance of the brakes.

I haven't tried it, but I wonder if the issue could be "solved," at least temporarily, by going to an empty parking lot, driving somewhat fast in reverse, and then slamming on the brakes to "re-bed" them in reverse orientation.

Correct. This is confirmed by the TSB steps for the GX fix.

I’m perplexed by this being an “issue”. It is simply that it uses high performance brake pads. Don’t like them, swap them out for nonperformance pads and they won’t squeal. No different than break pads on a high performance car, motorcycle, or downhill bike. It is rust from the pad material when it sits for a few a hours with high humidity, and the squeal lets you know the breaks are working when you start off. Being the LC250 has regen breaking and is heavy, it makes sense to use high performance brake pads for when you need to stop.

It is a defect in the pad and rotor.