I have a 2024 Land Cruiser, LC trim - 50k miles, fully loaded with Premium Package
Mid-2025, my vehicle was broken into, front passenger window was smashed, and the glove box lock was damaged. Both required replacement.
I recently started exploring trade-in options and had the vehicle appraised. KBB puts the estimated value around $56–58K.
Dealership 1 told me CarMax is reporting a previous incident of "minor damage" because I filed an insurance claim for the glass replacement. I explained that the damage was strictly cosmetic and limited to the glass and glove box lock. All work was done with OEM parts, at Toyota. There was no frame, structural, or paint damage, and I (we both) have all the documentation to back that up.
Dealership 2 explained that they might have a bit of wiggle room and can use KBB + carmax/documentation + market value to appraise at a slightly better price.
Dealership 1 is coming in at $45K, which feels ridiculous.
Not looking for any speculative advice - can anyone familiar with the appraisal process clarify how this typically works? Can dealerships review the repair documentation and reassess the damage classification, or does having an insurance claim on the vehicle's history genuinely impact its trade-in value that much, even when the repairs were strictly cosmetic and completed with OEM parts?
Mid-2025, my vehicle was broken into, front passenger window was smashed, and the glove box lock was damaged. Both required replacement.
I recently started exploring trade-in options and had the vehicle appraised. KBB puts the estimated value around $56–58K.
Dealership 1 told me CarMax is reporting a previous incident of "minor damage" because I filed an insurance claim for the glass replacement. I explained that the damage was strictly cosmetic and limited to the glass and glove box lock. All work was done with OEM parts, at Toyota. There was no frame, structural, or paint damage, and I (we both) have all the documentation to back that up.
Dealership 2 explained that they might have a bit of wiggle room and can use KBB + carmax/documentation + market value to appraise at a slightly better price.
Dealership 1 is coming in at $45K, which feels ridiculous.
Not looking for any speculative advice - can anyone familiar with the appraisal process clarify how this typically works? Can dealerships review the repair documentation and reassess the damage classification, or does having an insurance claim on the vehicle's history genuinely impact its trade-in value that much, even when the repairs were strictly cosmetic and completed with OEM parts?
